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Do you ...
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Have
a software problem ? |
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Have
an environmental conflict that needs resolving ?
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Suspect
a bug in an application or want one resolved ?
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Operate
a poorly performing system that you wish to improve ?
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Have
a VBA macro you wish to troubleshoot or enhance (e.g. Excel
macros, |
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Word
macros, integration with Microsoft Outlook or Exchange) ? |
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Want
to review an existing system before making changes or
improvements ? |
If
you do, then look no further and contact our Technical Support team
today!
Our
support department is available to give advice, perform investigation
and provide solutions to software problems you may encounter. We can
achieve this in a number of ways to suit your individual needs.
One-off
Solutions
If
you have a specific problem that you or your helpdesk are trying to
resolve, then we may be able to help. Our support team has many years of
experience with both the Windows environment as well as the underlying
technologies and programming languages that run on it.
Ongoing
Support
If
you don’t have a dedicated support group but want the peace of mind if
technical problems do arise with your desktop and/or server software,
then contact us today.
Out-of-hours
Cover
Computer
systems don’t just run between 9am and 5pm, they often need to operate
24 hours a day, maybe to provide batch “overnight” processing or to
support a web site accessed world-wide and across different time zones.
3Ds provides cover to clients outside of the normal office hours in
order to provide support to your end-users & customers even when
most helpdesks are shut.
Automated Support Services
As
part of our own support, we utilise our Sentry-go monitoring solutions,
providing 24-hour monitoring of your environments & systems.
Obtaining
Support
Depending
on your requirements, we can provide technical support in the following
ways …
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By
telephone. For
fast responses, our customers can contact our dedicated support
number.
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By
e-mail. Our
customers can contact our support group via e-mail. Alternatively,
their own helpdesk e-mails can be forwarded for monitoring &
resolution out of normal operational hours.
Read our case studies
to see just some of this work in action. For
more information or to speak to one of the support team, contact
us today.
For a brochure about
our products and services, please
click here.
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