Sentry-go is developed by support people, for support people and at 3Ds, we do our utmost to ensure that our software continues to provide trouble-free operation at all times. 

However, if you do encounter a problem or have a question regarding the any Sentry-go solution, please follow these tips ...

• Firstly, please check the help that can be found in Books On-line. This can be installed by the Setup Wizard & contains detailed information on the Quick Monitor, it's features, alerting, reporting & configuration.
   

• Ensure you are using the latest version of the software
   
  Our software is periodically updated with new features and to incorporate any corrections that may be necessary. If you're experiencing a problem, it may already be resolved! 
   
  You can view details of recent updates, or download the latest version from this site. 
   

• Please check our Knowledgebase. 
   
  The Knowledgebase includes articles written by our Technical Support team in response to issues that have arisen or been reported by customers. They offer advice as to why a problem might occur and how it may be resolved either with Sentry-go or third party application or operating system.
   

• Please check the FAQs.
   
  Our Frequently Asked Questions (FAQs) are compiled & updated by our development & support teams to answer some of the more common questions we receive.
     

• Contact our Sales or Technical Support teams. 
   
  If you have a question regarding any Sentry-go software product, utility or solution, please e-mail us with the appropriate details. We aim to respond to all e-mails within one working day ...
  

  • E-mail Technical Support

  • E-mail Sales

  • Requesting a Sales or Support Call

  • Suggest or Request an Enhancement

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